At Dermify, each order is carefully prepared with consideration and care. We want you to feel confident in your purchase, and we are pleased to offer returns on eligible items in line with the policy below.

Change of Mind Returns

Dermify offers full refunds for eligible change-of-mind returns within 30 days of placing your order.

Please note that any original shipping fee is non-refundable.

To be eligible for a return, items must be:

  • Unused, unwashed and unopened
  • In their original packaging
  • In a clean, resellable condition
  • Accompanied by proof of purchase

For hygiene reasons, our products cannot be returned once opened, used or removed from their original packaging, unless they are faulty.

Return Approval

All returns must be pre-approved by Dermify in writing before being sent back.

To lodge a return, please contact us with your order number and the item you would like to return. Once approved, your return must be lodged at the post office within the relevant return window.

Items sent back without written approval may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer for change-of-mind returns.

Returns must be lodged using a tracked postal service. Dermify is not responsible for items lost in return transit.

Faulty or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.

If your item is confirmed to be faulty or incorrect, we will provide an appropriate remedy in line with your rights under Australian Consumer Law.

Non-Returnable Items

For hygiene and quality control reasons, we cannot accept returns for:

  • Items that have been opened, used, worn or washed
  • Items removed from their original packaging
  • Items marked by makeup, skincare, fragrance, hair product or other residue
  • Items damaged due to misuse, incorrect care or normal wear
  • Gift cards
  • Final sale items, unless faulty

Refunds and Store Credits

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to your original payment method. Approved store credits will be issued by email.

Please allow time for your bank or payment provider to process any refund.

Questions

To lodge a return or enquire about your order, please contact us at hello@dermify.com.au or complete the form here.